We're committed to protecting the data and information of our business, employees, customers, contractors and members of the public. We have detailed documentation explaining how we use the personal data we collect.
Our policies and notices also set out our commitment to safeguarding personal information held about individuals - they do not apply to information we hold about companies and other organisations.
You can watch a video about our commitment to data privacy here.
If you are looking for the Terms and Conditions for our website, you can read them here.
Data Privacy Policies
Visit the dedicated page in our Document Hub to view or download our Data Privacy policiesView policies
Data Privacy FAQs
Does Scottish Water comply with the General Data Protection Regulation (GDPR) and Data Protection Act (DPA)?
Individuals to whom Personal Data relates are called “data subjects” and have rights which include:
• To request from us a copy of any Personal Data we hold about you
• To fix Personal Data that is not accurate
• To remove Personal Data in certain circumstances, where this this does not breach any legal, regulatory, safety, security or core operational requirement
Any request to view this data is known as a "data subject access request". We aim to meet all data subject access requests within a 30 day period and we will not charge you for this.
To initiate a request, email us at firstname.lastname@example.org or write to: Head of Corporate Data & Compliance, Scottish Water, Castle House, Carnegie Campus, Dunfermline, KY11 8GG.
I have a complaint about how Scottish Water has handled my data and I am not satisfied with their response. How do I escalate the complaint?
You have the right to make a formal complaint to the Information Commissioner’s Office (ICO). You can view their website here.