We are always happy to help with any questions or inquiries you may have. This may be regarding an existing application with our team or a new inquiry to guide you through the process. 

Please contact us by using the details below. 

Our main office operates Monday - Friday, within business hours. 

E-mail our teams: 
DevelopmentOperations@scottishwater.co.uk


Main office contact address: 
Development Operations 
Scottish Water 
The Bridge, 
Buchanan Gate Business Park, 
Cumbernauld Road, 
Stepps, 
G33 6FB 


Main office phone number (9am–5pm):  
0800 389 0379  

Urgent contact with Scottish Water outside of these hours can be directed to our central Contact Centre:

Customer Helpline, open 24 hours:
0800 0778 778 

Customer Service email:
help@scottishwater.co.uk

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