If you have any issues we are here to help. The Wholesale Service Desk is the main point of contact for Licensed Providers. If you have a request for service it should be submitted on the LP Customer Portal.

Your Account Manager will keep you informed of developments within Scottish Water. Contact details are on the LP Customer Portal. They’re available to attend regular meetings and will endeavour to resolve any actions arising.

Escalation Process
Find out about the process for a Licensed Provider to escalate an issue to Scottish Water. 

Complaints and Claims
If you have experienced problems with our service, tell us so we can improve it. 

Emergencies and Unplanned Changes to Services
We provide all the support and information required for unplanned changes to services.