Deregistration can be requested where a Licensed Provider (LP) identifies a requirement to remove services from a Supply Point or to completely deregister a Supply Point if no physical disconnection is needed. 

These requests should be submitted via the LP Customer Portal.

Please ensure that all the required supporting information is provided as set out in the Process Pointer and Deregistration Guidelines.

Our Guide to Surface Water Drainage at non-household properties, which provides guidance on how to establish if a property drains to the public sewer network and how to apply for a review. 

All guideline documents can be found here: Documentation for Licence Providers

When we find inaccurate records, we will send an update to the Central Systems to correct market data.