We want to hear from you.  There are lots of ways you can contact us:

Customer Helpline - 0800 0778 778

Scottish Water operates a freephone Customer Helpline to handle any of your inquiries. This line is open 24 hours a day, 7 days a week.

Current Service Updates

If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map

We also post service updates on social media. Check or Facebook page or our Twitter feed @scottish_water.

Report a Problem

You can email us: help@scottishwater.co.uk

Fill out our online form: Report a Problem Form

Send a tweet to us: @scottish_water

Get in touch through Facebook: www.facebook.com/scottishwater 

Write to us

Castle House 
6 Castle Drive 
Carnegie Campus 
KY11 8GG 

Additional Support

We offer a broad range of additional support services. For more information see Additional Support.

Making a formal complaint

If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our Claims & Escalating Issues page


Got a Service Issue?

Fill out our Report a Problem form for any issues with your service

Report a Problem