How to Contact Us
We want to hear from you. There are lots of ways you can contact us:
Customer Helpline - 0800 0778 778
Scottish Water operates a freephone Customer Helpline to handle any of your inquiries. This line is open 24 hours a day, 7 days a week.
Current Service Updates
If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map.
We also post service updates on social media. Check or Facebook page or our Twitter feed @scottish_water.
Report a Problem
SMS Text Alerts
If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.
Note: Any SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.
Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.
Write to us
6 Castle Drive
Additional SupportWe offer a broad range of additional support services. For more information see Additional Support.
Making a formal complaint
If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our Claims & Escalating Issues page.
Got a service issue?
Fill out our Report a Problem form for any issues with your service.Report a Problem