How to Contact Us
We want to hear from you. There are lots of ways you can contact us:
Customer Helpline - 0800 0778 778
Scottish Water operates a freephone Customer Helpline to handle any of your inquiries. This line is open 24 hours a day, 7 days a week.
Current Service Updates
If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map.
We also post service updates on social media. Check or Facebook page or our Twitter feed @scottish_water.
Report a Problem
Write to us
6 Castle Drive
Additional SupportWe offer a broad range of additional support services. For more information see Additional Support.
Making a formal complaint
If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our Claims & Escalating Issues page.
Got a service issue?
Fill out our Report a Problem form for any issues with your service.Report a Problem