Burst Water Main in
Posted: DATE, MONTH, YEAR, TIME (for example 17 April 2019 1500hrs)
Next Update: DATE, MONTH, YEAR, TIME (for example 17 April 2019 1500hrs)
Repairs to a burst water pipe which caused the interruption to water supplies for customers in LOCATION have been completed.
We estimate it will take up to INSERT TIMEFRAME for all customers to have their water supply restored. The water supply will gradually come in to service for customers during this period.
While the supply is being restored please be aware that you may experience no water supply, low / intermittent pressure or discoloured water. Please see our "Unplanned Interruptions to Your Water Supply" factsheet which contains more detailed information on the temporary issues you may experience.
Traffic management remains in place as we restore the road surface. This is expected to be complete by [insert time here]. Please consider an alternative route if at all possible, in order to avoid potential delays to your journey.
If you require additional support, please use this link to sign up as a Priority Services Customer.
If you have experienced flooding due to this incident and need support, please call us on 0800 0778 778 or via one of the other methods on our contact us page.
Some of our customers may be experiencing discoloured water as supplies are restored. To learn more about discoloured water read our factsheet.View factsheet
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.