Frozen Pipes in North West and South West Aberdeen

Posted: Thursday 11th February 2021 - 13:00hrs

Frozen Pipes in North West and South West Aberdeen

Our local teams have investigated and confirmed that our water networks are operating normally and no faults have been identified.

The likelihood is that with the current low temperatures, customers may be affected by frozen or burst pipes within their own property. We understand this can be a daunting and difficult situation for some customers to be in.

You can find helpful advice on how to heat, insulate and protect your home should you believe this to be an isolated issue to your property at:

We are continuing to monitor our water networks across the country and our local teams are responding as quickly as possible where bursts are affecting public water mains.

For our customers who require additional support please contact us on one 0800 0778 778 or via our online channels that can be found here:

If you require additional support, please use this link to sign up as a Priority Services Customer.

Interruption to supply

When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.