Final update 

Posted: 15th September 2020 20.50hrs 

Water supplies in Melrose which were affected by a burst water pipe are now returning to normal. We thank you for your patience and understanding during the incident.

We have carried out a full repair of the fault and are now returning to normal service. 

The road surface has also been reinstated.

Due to the complex nature of the repair, including the location and access to the pipe, the repair took longer than expected. We understand the impact that this has had on our customers. Our team will remain on site for a short time to carry out any residual clean up tasks.

Water supply is being restored but you may experience low / intermittent pressure issues, which could be due to an airlock in the pipes. Our "Unplanned Interruption to Your Water Supply" factsheet will help you to resolve this issue.

You might also experience discoloured water. This is normal after such an incident. Our factsheet on discoloured water provides information on how to resolve this type of issue.

We will keep the information on this page for 24 hours after the end of the event, and update if any of the above changes during this time.

Discoloured Water

To learn more about discoloured water read our factsheet. 

View factsheet