Final update 

Posted: Monday 12th October 2020 - 19:30hrs

Water supplies have now been restored to customers in Stornoway after a faulty valve was located on the network earlier today.

We have carried out a full repair of the fault and are now returning to normal service.

Water supply is being restored but you may experience low / intermittent pressure issues, which could be due to an airlock in the pipes. Our "Unplanned Interruption to Your Water Supply" factsheet will help you to resolve this issue.

You might also experience discoloured water. This is normal after such an incident. Our factsheet on discoloured water provides information on how to resolve this type of issue.

We would like to thank all affected customers for their patience and co-operation during this incident.

Discoloured Water

To learn more about discoloured water read our factsheet. 

View factsheet