This website uses cookies. Cookies are text files that websites place on your computer to collect information about your visit. Find out how we use cookies and how to switch them off here: Cookie Policy

Single House Connections

Connecting a single property to the public network

If you need help and guidance throughout the process, we are here to assist.

View our new video talking you through the process here.Connections

We would recommend that you access our new booklet: Single Household Guidance Pack

This comprehensive guide will provide you with a clear outline of the high level process from planning through until connection. It will ensure you have awareness of all parts of the process to plan ahead, and supply us with important information to progress your applications through our business team for both water and waste water connections. This guide also clearly outlines the process to convert from a private to public water supply.

We hope that this booklet provides you with enough detail, but should you require any further support prior to application submissions you can contact us directly.

Water Byelaws compliance

It is important to consider The Water Supply (Water Fittings) (Scotland) Byelaws 2014 when planning a domestic development. These requirements apply to all plumbing systems, water fittings and appliances connected to the public water supply in Scotland. These standards ensure that water quality and public health are protected in both the property and the public water network

You have a choice of what option you wish to use to provide evidence of internal and external Water Byelaws compliance. The Water Byelaws (WB1) form will be sent to you with your technical audit quote. Please ensure you complete this form and send it to developmentoperations@scottishwater.co.uk.

A printable version of the WB1 form and an interactive version can be found here.

More information on Water Byelaws can be found here.

Surface Water Policy

For reasons of sustainability and to protect our customers from potential future sewer flooding, Scottish Water will not normally accept any surface water connections into our combined sewer system.

There may be limited exceptional circumstances where we would allow such a connection for brownfield sites only, however this will require significant justification from the customer taking account of various factors including legal, physical, and technical challenges.

In order to avoid costs and delays where a surface water discharge to our combined sewer system is anticipated, the developer should contact Scottish Water at the earliest opportunity with strong evidence to support the intended drainage plan prior to making a connection request. We will assess this evidence in a robust manner and provide a decision that reflects the best option from environmental and customer perspectives. Waiting until the connection request stage before consulting with Scottish Water risks refusal of the connection. Further details on Scottish Water surface water policy can be found in the
guidance document here.

Our Forms

All application forms to support the new connection of a single property can be found here.

Note : Guidance information is contained throughout our forms to ensure you are aware of mandatory fields/information that may delay the progress of your application.

Planning Aid for Scotland (PAS) offers a free, impartial and confidential planning advice service, provided by our specialist volunteers, all of whom are chartered planners.

Please click here to access advice.

PAS helps individuals and community groups to get involved in the planning system in an impartial, open and inclusive way.