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Service Charges

The charges you pay go towards maintaining and improving your septic tank services. The level of these charges is determined in consultation with the Water Industry Commission for Scotland.

The charges for septic tank de-sludging covers the cost of travelling to your property, positioning the tanker, laying and lifting suction hoses, lifting and replacing the septic tank lids, removing the sludge, transporting it to the nearest centre for suitable treatment and ensuring its safe disposal.

The standard household charges apply to septic tanks that serve up to 5 houses and meet the basic septic tank conditions, for example, location, manageability and accessibility. If your tank serves more than 5 houses you will be charged at the rate that applies to business customers, which is based on a larger than average tank size. If your tank serves more than 5 houses and is greater than 9m3 we will provide you with an estimate for de-sludging your tank.

Seldom emptied tanks

Where your septic tank has not been de-sludged for more than 3 years we will attempt to carry out the work. You may need to pay an additional charge if the time taken on site exceeds one hour, where this is due to the thick crusted sludge within the tank.

Payment will be in line with the current Scottish Water scheme of charges. We will not provide a repeat service if you have an outstanding invoice for services previously provided.

Other Charges

In some circumstances we may have to charge you for our visit if we arrive at the property but are unable to de-sludge the septic tank for reasons beyond our control or the details of the tank distance and or volume significantly exceed those provided.

Trade Effluent

Our scheduled service only applies to septic tanks receiving normal household waste. This service is not available to septic tanks receiving any form of trade effluent (normally derived from an industrial process).