Unmetered Charges 2021 - 2022
|Council Tax Band||Water Supply||Waste Water Collection||Combined Services|
These charges apply to every household which has a connection to the public water supply, the public waste water network, or both. Your local Council bills and collects these charges on our behalf, even if you receive Council Tax Reduction (CTR).
If your Council Tax bill includes services that you believe your home is not connected to, please contact our Customer Portal.
Households that receive 100% CTR due to their financial circumstances, and therefore do not pay any Council Tax, are still required to pay water and waste water charges for the services they have.
Homes that receive CTR may also receive a reduction of up to 35% on their water and wastewater charges through the Water Charges Reduction Scheme (WCRS). Customers do not need to apply for the WCRS, your local authority will automatically apply any reduction to your charges.
Some Council Tax exemptions and discounts will also apply to these charges, such as single occupancy or if you are a student. If your property has been altered to meet the needs of a disabled person, you may be entitled to a Disabled Banding Reduction on the charges you pay for your property.
You can find details of how to pay on your Council Tax bill. Please contact your local Council for further information and help with payment options.
The Scottish Water Household Charges 2021/22 leaflet is available to download via the link below.
Download our charges documentsClick here
Click here to view FAQs on our chargesView here