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Shaping the future of water and waste water services
Your views count

Thank you for taking part in our consultation. The consultation is now closed and we will publish our final Strategic Projections on 31 October 2013.
You gave us your views on customer priorities, future charge levels and the extent to which customers would like to see service improvements in return.
We would like to thank everyone who responded to the consultation. The feedback provided will help shape Scottish Water's final strategic projections and our business plan for 2015-21, which will be published in October 2013, along with a summary of the consultation responses. 

Scottish Water provides high quality drinking water, taken from reservoirs and rivers and treated in our works to remove impurities, for business and household needs. We also take away and clean waste water to the highest standard before returning it safely to the environment.

Read the video transcript

Introduction to Your Views Count



Our Strategy

We aim to be the most valued and trusted service provider, deliver ever improving value for money and support Scotland's economic growth.

Find out more


Scottish Water provides high-quality drinking water for business and household needs: drinking, cooking and washing. We also take away and treat waste water to the highest standard before returning it safely to the environment.

Find out more


Our timeline

Click on the dates to view key milestones in the strategic review process

  • 2012

    October- November 2012

    WICS provides preliminary views on regulatory inputs

    14 November 2012

    Your views count consultation starts
    Draft Strategic Projections published

  • 2013

    12 February 2013

    Your views count consultation closes

    October 2013

    Final Strategic Projections
    Business Plan 2015-20

    December 2013

    WICS, Scottish Water, the Customer Forum, SEPA and DWQR start meetings

    Scottish Water and the Customer Forum start customer engagement

    December 2013 – March 2014

    WICS issues discussion papers

  • 2014

    April 2014

    WICS, Scottish Water, the Customer Forum, SEPA and DWQR end meetings

    June 2014

    WICS publishes its Draft Determination for consultation

    August 2014

    Consultation on WICS Draft Dtermination closes

    September 2014

    Scottish Government publishes its final objectives, principles of charging and technical expression

    November 2014

    WICS publishes its Final Determination

  • 2015

    January 2015

    Scottish Water decides whether or not to accept the Final Determination

    March 2015

    Scottish Water publishes its Delivery Plan for 2015-2020

    1st April 2015

    New price limits come into effect