Our customers and communities are at the very heart of what we do.

Customer satisfaction is a priority and we’re committed to continuing to deliver a trusted service and support a flourishing Scotland.

Our approach aims to ensure:

  • we embed inclusive behaviours and attitudes in our culture
  • we positively engage and communicate with our customers
  • our services are accessible to all
Diversity and Inclusion - Our Customers

Here for Customers

We operate an Additional Support Register for our most vulnerable customers, as well as lots of different ways you can contact us

Here for You

We know that disability, language, cultural background, and social circumstances can all impact the way you engage with us.

We’re committed to ensuring that you can contact us however you wish, regardless of your personal characteristics or life experiences.

Recognising the range of needs represented among our customers means we can communicate more effectively and engage directly with those who might need additional support.

You can sign up to our Additional Support Register which allows us to proactively offer help to those who need it most during emergency situations. We have a range of alternative contact options which can be found at Additional Support.

Community Engagement

Our employee volunteering programme means everyone at Scottish Water has the opportunity to support charities, local groups, and get involved in community projects. Find out more at Volunteering In Your Area.

Diversity and Inclusion - Our Customers

Diversity and Inclusion - Our Customers