General Customer Leaflets

Title Type Size Download
Listening to you

Our complaints process explained

PDF 82 KB Download
Making a Claim

Advice on the process of making a claim against Scottish Water

PDF 67 KB Download
Our promises to you - Code of practice

Essential information about Scottish Water and our commitments to you

PDF 7 MB Download
Our Services - Your Rights

This sheet explains what your rights are and what happens if we don’t keep our promises to you.

PDF 1 MB Download
Our Code of Practice for Access to Land Explained

Explains good practice with regard to our powers and duties when we carry out work on private land and explains what the landowner can expect

PDF 1 MB Download
Take care be aware

Everything you need to know about The Land Reform (Scotland) Act and your access rights on Scottish Water’s reservoirs.

PDF 1 MB Download
Priority Services Booklet 2020

A guide to our free Priority Services Register and how it helps us look after customers who have extra communication, access or safety needs.

PDF 1 MB Download
Bogus Caller Leaflet 2021

Advice on what steps to follow to prevent bogus callers

PDF 637 KB Download
Memorial Policy

Find out more about requesting a memorial on one of our sites

PDF 99 KB Download

Flooding Leaflets

Title Type Size Download
Flooding: what to do and who can help

What you can do before, during and after a flood, and what help is available to you from public bodies in Scotland

PDF 1 MB Download
Briefing: Flood maps for Scotland

Overview of the development of flood maps for Scotland

PDF 593 KB Download
Introducing the new approach to flood risk management

Outline of important changes that are taking place to how we manage flooding in Scotland

PDF 1 MB Download
Sewer Flooding Guide

Useful information when dealing with a sewer flooding incident and how Scottish Water will work to assist you.

PDF 3 MB Download
Sewer Flooding Mitigation Leaflet

Information on our process if you have experienced sewer flooding

PDF 1 MB Download