Additional Support FAQs

If you have a disability, medical condition, young children or any other reason you may require additional support, you hcan register your details using our Priority Services Register Form.

Alternatively you can Contact Us directly.

We offer a range of services including: 

  • Support in the event of a large scale interruption to your water supply
  • If there is a significant water supply interruption in your area, we'll make you aware of it and check if you require any additional support
  • Next Generation Text (NGT) Relay - 18001 0800 0778 778. If you have a speech or hearing difficulty you can use Next Generation Text (NGT) Relay (formerly known as Text Relay). 
  • Large print materials 16 point minimum size
  • Braille or audio
  • Alternative language documents
  • We support the use of ContactScotland-BSL (British Sign Language) to allow users to interact with our Customer Advisers. More information can be found at ContactScotland-BSL

You can contact us at any time to opt out of the service: Contact Us