Burst Water main in INSERT LOCATION
Stage 1 - Investigation
Posted: DATE MONTH YEAR TIME
Next Update: DATE MONTH YEAR TIME
Customers in LOCATION have reported an interruption to their water supply.
We are currently on the way to investigate the issue and are aiming to be on site as soon as possible.
While we investigate, please be aware that you may experience no water supply or low/intermittent water pressure. You may also experience discoloured water.
If you require additional support, please use this link to sign up as a Priority Services Customer.
If you have experienced flooding due to this incident and need support, please call us on 0800 0778 778 or via one of the other methods on our contact us page.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
How can I keep informed about the progress of restoring my water supply following an unplanned interruption?
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.