Construction pipe connections

Connecting Your Home

Information and guidance on connecting your home to our network

If you need help and guidance throughout the process, we are here to assist. We recommend you access our booklet, Single House New Connections: A Quick Reference Guide.

This comprehensive guide provides a clear outline of the high level process from planning through to connection. It ensures you are aware of all parts of the process to plan ahead, and supply us with important information to progress your applications through our business team for both water and waste water connections. 

Connections documents

View our connections documents

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Transferring from a private water supply?

The new connection process is very similar for those building a house and for those transferring from a private water supply. In conjunction with the Single house New Connections document, a guide called Moving from Private to Public Water Supply. This guide provides specific advice and support for customers transferring from a private water supply.

Do you need support with the process?

Should you require any further support prior to submitting an application you can contact us in the following ways:

We will be happy to help direct you to the correct process to support these requests.