Customer using tablet

Here for You

There are many different ways you can contact us at Scottish Water

Service Updates

If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map on the right.

We also post service updates on social media. Check our Facebook or Twitter.

Report a Problem

Portal: Report a problem through our portal here

On Twitter: @scottish_water

On Facebook:

Need More Help?

Customer Helpline: 0800 0778 778

Scottish Water operates a freephone Customer Helpline to handle any of your inquiries. This line is open 24 hours a day, 7 days a week.

Post: The Bridge, 6 Buchanan Gate, Stepps, Glasgow, G33 6FB.

Service Standards

To view our Service Standards click here.

To claim a Service Standards payment click here.

Making a Formal Complaint

If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our Claims & Escalating Issues page. 

Latest Service Updates

Use your postcode to check for the latest service updates in your area on our interactive map.

Check Here

Additional Support

If you have a disability, medical condition or any other reason requiring additional support, you can register your details on our confidential Priority Services Register.

Register Here

Going the Extra Mile

Has one of our employees gone the extra mile for you or someone you know? Nominate them for a GEM Award here.

Nominate here


You may be able to find some helpful information and support in our Frequently Asked Questions section.

Learn More