Customer Contact

Here for You

There are many different ways you can contact us at Scottish Water

Service Updates

If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map on the right.

We also post service updates on social media. Check our Facebook page or on Twitter @scottish_water.

Latest Service Updates

Use your postcode to check for the latest service updates in your area on our interactive map.

Check Here

Report a Problem

FAQs

You may be able to find some helpful information and support in our Frequently Asked Questions section.

Learn More

Need More Help?

  • Customer Helpline: 0800 0778 778. Scottish Water operates a freephone Customer Helpline to handle any of your inquiries. This line is open 24 hours a day, 7 days a week.
  • Email: you can email us: help@scottishwater.co.uk

  • Write to: Castle House, 6 Castle Drive, Carnegie Campus, Dunfermline, KY11 8GG 

Additional Support

If you have a disability, medical condition or any other reason requiring additional support, you can register your details on our confidential Priority Services Register.

Register Here

Making a Formal Complaint

If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our Claims & Escalating Issues page