Title Type Size Download
Factsheet 1: Your Water Explained

Your water quality explained - what's in your water, how we make your water safe, our water quality investigation and frequently asked questions on water quality.

PDF 278 KB Download
Factsheet 2: Water Quality Standards Explained

This leaflet explains where the water quality standards come from, where we sample and what we do if a test fails.

PDF 249 KB Download
Factsheet 3: Water Treatment Explained

This leaflet describes the different sources of raw water, where we sample and how we treat your water.

PDF 249 KB Download
Factsheet 4: Colour, Taste and Odour Explained

This leaflet describes where we sample, causes of discoloured water and why your water may sometimes taste or smell different.

PDF 298 KB Download
Factsheet 5: Chlorine Explained

This leaflet describes why chlorine is a safe way to disinfect water, how we add chlorine, why you may be able to taste or smell chlorine in your water, what you can do about it and how it may affect pet fish.

PDF 239 KB Download
Factsheet 6: Chloramination Explained

This leaflet contains information on why chlorine is a safe way to disinfect water, where we sample, what chloramination is and why it is used.

PDF 68 KB Download
Factsheet 7: Lead Explained

This leaflet provides information on where lead comes from, where we sample, lead service pipes, lead soldered joints, lead tanks, why lead can be a problem, how to check if you have lead pipes and what to do if you have lead pipes.

PDF 317 KB Download
Factsheet 8: Biofilms and Staining Explained

This leaflet gives information on what biofilms are, where we sample, where you find biofilms, whether biofilms harmful and what you can do about biofilms.

PDF 236 KB Download
Factsheet 9: Manganese Explained

This leaflet provides information on where the manganese in your tap water comes from, where we sample, why your water may sometimes appear coloured, whether there are health implications of manganese in water, what you should do if you experience discoloured water, washing machines and discoloured water, what we are doing to reduce the levels of manganese in water.

PDF 236 KB Download
Factsheet 10: External Flooding

This leaflet provides information on what causes waste water flooding, what health risks are there, what are Scottish Water doing, what can you do to help reduce the likelihood of future flooding at your property, what can Scottish Water do to help you.

PDF 59 KB Download
Factsheet 11: Pressure Management

This leaflet describes water pressure problems and quick and simple tips to maximise your water pressure.

PDF 42 KB Download
Factsheet 12: Hardness in Drinking Water

This leaflet explains the types and effects of hardness in the water.

PDF 242 KB Download
Factsheet 13: Waste Water Flooding

This leaflet explains what to do in the event of Waste Water Flooding.

PDF 87 KB Download
Factsheet 14: Water Flooding

This leaflet explains what to do in the event of Water Flooding.

PDF 470 KB Download
Factsheet 15: Street Furniture Covers

This factsheet details how to identify covers that are Scottish Water’s responsibility.

PDF 64 KB Download
Factsheet 16: Street Furniture: Not Scottish Water’s Responsibility

This factsheet details which covers on streets or roads are not Scottish Water’s responsibilty and how to identify them.

PDF 56 KB Download
Factsheet 17: Customer Leakage

Our process and responsibilities regarding customer leakage.

PDF 113 KB Download
Your Water Pressure Explained

This leaflet describes what to do if you are experiencing low water pressure.

PDF 1 MB Download
Lead Pipe Replacement

This leaflet contains information about Scottish Water’s lead pipe replacement policy and the steps you need to take if you wish to replace your lead water supply pipe.

PDF 543 KB Download
Unplanned Interruption To Your Supply

This leaflet explains what to do if you have an unplanned interruption to your water supply.

PDF 1 MB Download
Your Water Quality Explained

Your water quality explained - what's in your water, how we make your water safe, our water quality investigation and frequently asked questions on water quality.

PDF 1 MB Download
Your Waste Water Services

This leaflet explains what waste water is, your waste water services, and how we typically treat your waste water.

PDF 371 KB Download