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News
Scottish Water Ranked Best UK Water Company and Utility for Customer Service
Scottish Water has been ranked the best UK water company and utility for customer service in a leading benchmarking survey.
07 July 2021New Independent Customer Group to Support Water Transformation
Scottish Water’s transformation to protect services for future generations is being supported by a new Independent Customer Group
28 April 2021Stirling professor appointed Scotland Hydro Nation Chair
A University of Stirling professor has been appointed as Scotland Hydro Nation Chair – which will see him lead a £3.5 million initiative to position the country as a global leader in water research.
19 April 2021New PSR Scotland service launched to promote priority services
Scotland’s electricity distribution and water networks have joined forces to launch PSR Scotland, an innovative partnership to inform customers of the free support available when they need it most.
01 April 2021Scottish Water Industry the Most Trusted, Says Which? Survey
The water industry in Scotland is the most trusted industry with customers, according to research by respected consumer rights body Which?
23 March 2021Covid-19 has increased the value we place on water finds WaterAid this World Water Day
A third of Scots (31%) say the focus on hygiene during the pandemic has increased the value they place on water, finds WaterAid.
22 March 2021Scottish Water signs up to Young Person’s Guarantee
Scottish Water is supporting young people and their skills development by signing up to the Scottish Government’s Young Person’s Guarantee
16 March 2021Scottish Water Announces 2021/22 Domestic Charges
Annual household water and waste water charges will increase by an average of 0.9% from April - with over 400,000 customers paying less.
01 February 2021Interim Report Highlights Priority on Customer Services During Pandemic
Maintaining water and waste water services are a priority to support national effort to protect public health during pandemic
20 January 2021Refreshing Our Legal Services Frameworks
Scottish Water is inviting law firms to bid for appointment as legal services framework suppliers to support its in-house legal team
22 December 2020Scottish Water Delivers for Customers
Scottish Water Annual Report & Accounts 2019/20 published today
15 December 2020Scottish Water Awarded Fair Tax Mark Certification
Scottish Water’s commitment to fair and ethical practice has been confirmed by double benchmarking success
14 December 2020WICS Final Determination - Scottish Water Response
Scottish Water's response to the Water Industry’s Commission for Scotland’s Final Determination of the strategic review of charges for the next six-year period
10 December 2020Joint Work Produces New Guide for Campervan Waste Disposal Facilities
Scottish Water, SEPA and The Highland Council have together produced new user-friendly guidance for developers of campervan waste disposal points
02 December 2020Pioneering Drainage Design Validation System Launched
A new digital platform which substantially accelerates the speed at which housing developers gain required approvals has the potential to revolutionise how drainage designs are validated in Scotland
27 November 2020