What are cookies

As is common practice with almost all professional websites this site (www.scottishwater.co.uk) uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. 

This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

Further Cookies Information

For more general information about cookies, visit the All About Cookies website by clicking on the box below.

Click here

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser. For more information on how to disable cookies in your browser click here. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

Types of cookies we use

Name & Duration


ScottishWater_Font_Preference (365 days)

If you change the font of your page using the A A A links at the top right hand side of the page a cookie will be set on your page to remember that you have increased the size of the font.

Name & Duration


ASP.NET_SessionId (Expires when you leave the website)

Allows Sitecore and Sagepay to remember where you are in the e- payment process

.ASPXAUTH (Expires when you leave the website)

This cookie enables Sitecore to authenticate and identify the user, enabling the sign in process.

SC_ANALYTICS_SESSION_COOKIE (Expires when you leave the website)

This cookie stores information about how a user uses the site during the time they have been on it.


Name & Duration


_utma (730 days)

_utmb (Less than one day)

_utmc (Date not set)

_utmz (182 days)

Google Analytics cookies tell us how users visit the site. They tell us how often our site is visited and which pages have received the most visits. We use this information to improve our website.Find out more about Google's privacy policy here.Read the information Google provides on Analytics cookies here.

ASP.NET_SessionId: (Expires when you close your browser)

This cookie is set by the content management system (the software we use to run the website) to acknowledge that a user has visited the site.


Use_hitbox: (Expires when you close your browser)

YouTube is used to store and show video content.We use JWPlayer to stream movies from YouTube through our website.Read more about how JWPlayer works.

NID (184 days)

PREF (730 days)


NIDGoogle sets this cookie to remember your selections or preferences that you've already made when looking at information or using a service. PREF Google Maps sets this cookie to help with your experience using the Google Maps plugin. Find out more about Google's privacy policy here.

JSESSIONID (Expires when you leave the website)

Allows Sitecore and Sagepay to remember where you are in the e- payment process


Recite.Persist is deployed when our accessibility toolbar is launched by a user.
Recite.Preferences is only deployed when a user makes a choice when using our accessibility toolbar, such as selecting a background colour or a text size. More information on the ReciteMe Cookie Policy here.

Name & Duration



Collects information about you that we use to customise your use of the website and that helps us understand how you use the website. The cookie is valid for 4 years, the length of the Sitecore licence which will allow us to analyse how users use the website over the time that the digital marketing suite is live and make improvements to our online service.

Contact Us

If you are still looking for more information, please contact us via email at webteam@scottishwater.co.uk.