Accessibility

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Accessibility Statement for Scottish Water

This accessibility statement is relevant to our primary website, www.scottishwater.co.uk.  

We want everyone who visits the Scottish Water website to feel welcome and find the experience rewarding.

 

What are we doing?

To help us ensure that everyone who visits the Scottish Water website has a positive user experience, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Scottish Water website. 

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

How are we doing?

We're working hard to achieve our goal of Level AA accessibility for all our website content. Our website is currently partially compliant with this standard. We will continue to make improvements to our website to make it easier for all our customers to use.

Accessibility Toolbar

When visiting our website, on any device, you can now use the ReciteMe assistive technology toolbar to customise and view content on our website in a way that suits you. This toolbar allows you to do things such as change the language in which information is presented in, have the information on the screen read out to you and much more. You can access the toolbar on our website by clicking on 'Accessibility Toolbar' within the top menu, beside our search bar.


The ReciteMe accessibility toolbar user guide can be found here.

 

Non-compliances

Our next areas of focus are listed below:

  • Captions (Live)
    Long term possibly training staff to include captions in all videos
  • Audio Description (Prerecorded)
    Long term possibly addressing this through technology that is automated.
  • Audio Description or Media Alternative (Prerecorded)
    Long term possibly addressing this through technology that is automated.
  • Captions (Prerecorded)
    Long term possibly training staff to include captions in all videos
  • PDFs
    See below for further information     

Disproportionate burden

Some current PDFs on our site are not screen reader friendly. We consider changing these would carry an excessive burden within the meaning of the accessibility regulations.

For future publication of PDFs we will try our best to ensure that these are as accessible as possible and compatible with screen readers.

Let us know what you think

If you enjoyed using the Scottish Water website, or if you had trouble with any part of it, please get in touch. 

We'd like to hear from you in any of the following ways:

Statement

This accessibility statement was prepared on the 18th of November 2022.