Annual Report

 We achieved our best performance year ever, with record levels of customer satisfaction, fewer serious environmental pollution incidents, and reduced leakage and supply interruptions. 

We were also named as the joint most trusted utility in the UK, according to a survey of 10,000 consumers - testament to the efforts of our dedicated people and our vital delivery and supply chain partners. And in our latest customer experience survey, which includes feedback from 69,500 of our customers, a record 94% rated Scottish Water positively.

Our 2024/25 Annual Report and Accounts: Performance and Prospects also highlights how we delivered record investment of £1.09 billion in state-of-the-art water and waste water projects, benefiting communities across Scotland. 

It also highlights our increased focus on delivering wider benefits from every investment we make, including supporting local economies, promoting biodiversity, and creating jobs to support the water sector for future generations.

In the last year, we also ensured drinking water remained ‘world class’ with continued high quality testing and honoured to our commitment to continue to install new overflow monitors to help protect the environment. We also made strong progress towards net-zero emissions targets. 

As always, there were challenges, these included ongoing extreme weather, ageing assets, which accounted for a large part of the company’s repair bill which was up 8% on last year, and a growing and shifting population meant new ways of working, planning, and investing were needed. 

In the report, we also outline how we want to work more closely with a range of people and organisations to do all we can to protect our water, nature’s most precious resource.