About Your Charges 2020-21

In 2020/21, the charges which cover the water supply and waste water collection services to your home (your Combined Services charge), detailed on your Council Tax bill, is again being limited to 0.9% higher than the amount you paid last year (2019/20) – around £3 a year for average household. 

It means the average Scottish Water household charge in 2020/21 will be £372 – around £1 a day*. 

Our focus is on delivering an excellent service, providing great value for money and reducing our effect on the environment. We work 24 hours a day, 365 days a year to keep the water cycle running. 

The charges you pay allow us to operate and improve water and waste water services in Scotland. Between 2015 and 2021, Scottish Water is investing over £3.5 billion in projects the length and breadth of Scotland to enhance the infrastructure of the country’s water and waste water services and to ensure customer experience levels remain high.

*The average household is between Council Tax Band B and Band C and has a combined bill of around £1 a day. Individual Water Supply and Waste Water Collection charges are less than £1 a day for all households (except for the individual Waste Water Collection charges for Band G households and the individual Water Supply and Waste Water Collection charges for Band H households).

Charges documents

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