The Water Industry in Scotland
Holds Scottish Water and Ministers to account and regularly calls executives to its committees to give progress updates.
Set the objectives for Scottish Water and appoint the Chair and Non-executive Members.
Responsible for providing water and waste water services to household customers and wholesale Licensed Providers. Delivers the investment priorities of Ministers within the funding allowed by the Water Industry Commission for Scotland.
Economic regulator. Sets charges and reports on costs and performance.
Responsible for protecting public health by ensuring compliance with drinking water quality regulations.
Responsible for environmental protection and improvement.
Responsible for investigating complaints about public services in Scotland, including Scottish Water, once the services’ complaints procedure has been completed and sharing lessons from complaints to improve the delivery of public services.
Represents the interests of consumers within Scotland’s water industry.