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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
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- Water Usage Calculator
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Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
Help & Resources
Help & Resources
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  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

shore side view of Gladhouse Reservoir with tree on left hand side

Stay Safe Around Reservoirs and Watercourses this Summer

Scottish Water is calling on people to stay safe, behave responsibly and not take risks around around water this summer

09 July 2025

Temporary Top up Taps, seen here at the Royal Highland Show, will be installed at key venues in Orkney to keep athletes, coaches and supporters hydrated during the Island Games

Orkney's Water Set to Hydrate Island Games

01 July 2025

Children running along a running track. Grass surrounds the track and buildings can be seen in the background. The sky is grey.

Scottish Water Leave Lasting Legacy at Ardeer Primary School

27 June 2025

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News

The screw pump is lowered into place at McDonald Road Pumping Station in Edinburgh

Underground giant lowered deep into Edinburgh chamber

Scottish Water is nearing completion of a £5 million investment in Edinburgh’s waste water network following the installation of a nine-tonne screw pump into an underground chamber at McDonald Road Waste Water Pumping Station

03 April 2025

BLOG: Neil’s Journey as a Graduate Quantity Surveyor

BLOG: Neil’s Journey as a Graduate Quantity Surveyor

Hear from Neil about his experience joining our Quantity Surveying Graduate Programme.

12 December 2024

Scientist in lab coat using a laptop with advanced laboratory equipment in the background.

Celebrating Career Journeys: Susan Lee's Insights for Scottish Careers Week

In honour of Scottish Careers Week, Susan Lee shares her perspectives on career development, offering insights into the evolving job landscape in Scottish Water. This blog highlights the importance of fostering growth, adaptability, and passion in navigating career paths across various industries.

11 November 2024

Gardening Influencer Julianne Robertson sitting in her garden

BLOG: We can reuse our water to keep our plants healthy - says Julianne Robertson

Gardening expert and guest blogger Julianne Robertson explains all things 'grey water' and how we can use it to keep our gardens healthy

22 August 2024

Alex Plant smiling, at a Top up Tap

BLOG: Scotland's water: facing the climate challenge together - CEO Alex Plant

CEO Alex Plant shares his thoughts on the impact of climate change and the challenges we face around water resilience, efficiency and environmental performance.

01 August 2024

Influencer Julianne Robertson in her garden

BLOG: You can keep your garden green while away without wasting a drop - Julianne Robertson

Gardening influencer Julianne Robertson offers advice on how to keep your garden watered while you're away on holiday without wasting a drop!

17 July 2024