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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
  Our services for Licensed Providers (LPs)
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
Development Centres

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About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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News & Views
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  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Paralympian swimmer Toni Shaw with a young boy in a swimming pool at a Learnt to Swim lesson

Big Rise in Swimmers with a Disability Marks Major Leap for Inclusion

Paralympian Toni Shaw champions inclusion with a 69% rise in children with disabilities learning to swim

28 November 2025

head and shoulders of Scottish Water Board Chair Deirdre Michie in front of a vibrant red leafed tree

BLOG: Water efficiency is an opportunity, not an obstacle - Scottish Water Chair Deirdre Michie

19 November 2025

Icicles hanging from a roof in winter

Protect Property and Pipes from Water Damage this Winter

18 November 2025

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News

Paralympian swimmer Toni Shaw with a young boy in a swimming pool at a Learnt to Swim lesson

Big Rise in Swimmers with a Disability Marks Major Leap for Inclusion

Paralympian Toni Shaw champions inclusion with a 69% rise in children with disabilities learning to swim

28 November 2025

Large group on steps of Edinburgh's Dynamic Earth building, to celebrate 10 years of Learn to Swim programme

Decade of Teaching Scotland to Swim Capped at Anniversary Event

Ten years of building ‘Generation Swim’ celebrated in Edinburgh

03 November 2025

Awards night group photo of Learn to Swim Provider of the Year winner East Renfrewshire Culture and Leisure

Leisure Provider Makes Waves with National Award Win

Community-first approach earns top spot at awards night for swim programme success

17 October 2025

girl in swimming pool

Top Swim Providers Shortlisted for National Award

Three leisure providers have been shortlisted for a prestigious national award recognising their outstanding efforts to teach thousands of young people and adults to swim

18 September 2025

Group of children in swim caps seated on the poolside during a swimming class at a public aquatic facility, with instructors standing by and promotional banners visible in the background.

Young Swimmers in Aberdeen Make a Splash with Sporting Stars

Youngsters in Aberdeen had a once-in-a-lifetime chance to swim alongside Olympic and Paralympic champions during a landmark event celebrating the city’s contribution to a national learn-to-swim initiative

12 September 2025

back view of young child in swimming pool with red float, wearing Learn to Swim cap

Young Swimmers Invited to Make a Splash with Competition

Olympic and Paralympic heroes to judge swim cap designs for ten year anniversary of Learn to Swim

09 September 2025