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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Save Water
  Here are some simple tips and advice to improve water efficiency in your home or business
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Visit our digital Annual Consultative Meeting platform
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

Board Meeting Minutes

Help & Resources

Board Minutes 2021

Title	Type	Size	Download
Board Minutes 27th January 2021	PDF	125 KB		Download
Board Minutes 24th February 2021	PDF	97 KB		Download
Board Minutes 31st March 2021	PDF	147 KB		Download
Board Minutes 28th April 2021	PDF	134 KB		Download
Board Minutes 26th May 2021	PDF	119 KB		Download
Board Minutes 29th June 2021	PDF	164 KB		Download
Board Minutes 25th August 2021	PDF	97 KB		Download
Board Minutes 27th October 2021	PDF	101 KB		Download

Board Minutes 2020

Title	Type	Size	Download
Board Minutes 29th January 2020	PDF	35 KB		Download
Board Minutes 26th February 2020	PDF	29 KB		Download
Board Minutes 1st April 2020	PDF	61 KB		Download
Board Minutes 29th April 2020	PDF	48 KB		Download
Board Minutes 27th May 2020	PDF	52 KB		Download
Board Minutes 24th June 2020	PDF	145 KB		Download
Board Minutes 26th August 2020	PDF	137 KB		Download
Board Minutes 28th October 2020	PDF	96 KB		Download
Board Minutes 2nd December 2020	PDF	137 KB		Download

Board Minutes 2019

Title	Type	Size	Download
Board Minutes 30 January 2019	PDF	35 KB		Download
Board Minutes 26 February 2019	PDF	35 KB		Download
Board Minutes 27 March 2019	PDF	31 KB		Download
Board Minutes 1 May 2019	PDF	28 KB		Download
Board Minutes 29 May 2019	PDF	40 KB		Download
Board Minutes 26 June 2019	PDF	30 KB		Download
Board Minutes 28 August 2019	PDF	32 KB		Download
Board Minutes 30 October 2019	PDF	32 KB		Download
Board Minutes 4 December 2019	PDF	30 KB		Download

Board Minutes 2018

Title	Type	Size	Download
Board Minutes 31 January 2018	PDF	30 KB		Download
Board Minutes 27 February 2018	PDF	31 KB		Download
Board Minutes 28 March 2018	PDF	32 KB		Download
Board Minutes 2 May 2018	PDF	37 KB		Download
Board Minutes 30 May 2018	PDF	37 KB		Download
Board Minutes 26 June 2018	PDF	35 KB		Download
Board Minutes 29 August 2018	PDF	29 KB		Download
Board Minutes 31 October 2018	PDF	26 KB		Download
Board Minutes 5 December 2018	PDF	30 KB		Download