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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Septic Tanks
  Find out about the range of septic tank services we offer and read our septic tank FAQ
- Water Efficiency
  Here are some simple tips and advice to improve water efficiency in your home or business
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Sewage Pollution
  Find out more about how to identify and report sewage pollution
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Flooding Information
  Flooding and Scottish Water's responsibilities
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Latest In Your Area
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Latest In Your Area

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

Data Privacy

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Help & Resources

Data Privacy

Title	Type	Size
Cookie Policy We use cookies to help us improve our website and provide a better user experience - this detailed policy explains how they work	PDF	75 KB	Download
Corporate Privacy Notice This notice explains how we collect your personal data, why we do it, what we do with it and how you can contact us about it	PDF	215 KB	Download
Data Protection Policy This policy details how we are safeguarding the data and information entrusted to us	PDF	128 KB	Download
National Fraud Initiative (NFI) Process Privacy Notice This privacy notice describes how we collect and process personal data under our legal obligations with the National Fraud Initiative (NFI)	PDF	465 KB	Download

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