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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Septic Tanks
  Find out about the range of septic tank services we offer and read our septic tank FAQ
- Water Efficiency
  Here are some simple tips and advice to improve water efficiency in your home or business
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Sewage Pollution
  Find out more about how to identify and report sewage pollution
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Flooding Information
  Flooding and Scottish Water's responsibilities
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Latest In Your Area
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Latest In Your Area

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

Freedom of Information

Help & Resources

Title	Type	Size	Download
FOI and EIR Charging Policy Information about our charging policy for FOI and EIR requests	PDF	77 KB		Download
Public Access To Land And Water Dec 16 Public Access To Land And Water Dec 16	PDF	491 KB		Download
Community Empowerment Act - Annual Report 2018-19 An update on the Community Empowerment (Scotland) Act 2015 and the work Scottish Water is doing to promote awareness of it	PDF	830 KB		Download
Community Empowerment - Scottish Water Asset Schedule April 2020 Scottish Water's register of the assets it owns or leases, provided under the Community Empowerment Scotland Act	XLSX	571 KB		Download
Safety Policy Statement Our framework for moving towards a zero accident workplace	PDF	310 KB		Download

Public Sector Reform Act

Title	Type	Size	Download
Public Sector Reform Act - payments over £25k 2018/2019 Payments over £25k for the 2018-19 reporting period which fulfils our obligations under the Public Sector Reform Act	PDF	2 MB		Download
Public Sector Reform Act - Additional Information 2018/2019 Additional Information for the 2018-19 reporting period which fulfils our obligations under the Public Sector Reform Act	PDF	197 KB		Download
Public Sector Reform Act - payments over £25k 2017/2018 Payments over £25k for the 2017-18 reporting period which fulfils our obligations under the Public Sector Reform Act	CSV	257 KB		Download
Public Sector Reform Act - Additional Information 2017/2018 Additional Information for the 2017-18 reporting period which fulfils our obligations under the Public Sector Reform Act	CSV	3 KB		Download
Public Sector Reform Act - payments over £25k 2016/2017 Payments over £25k for the 2016-17 reporting period which fulfils our obligations under the Public Sector Reform Act	CSV	258 KB		Download
Public Sector Reform Act - Additional Information 2016/2017 Additional Information for the 2016-17 reporting period which fulfils our obligations under the Public Sector Reform Act	CSV	3 KB		Download
Public Sector Reform Act - payments over £25k 2015/2016 Payments over £25k for the 2015-16 reporting period which fulfils our obligations under the Public Sector Reform Act	CSV	254 KB		Download
Public Sector Reform Act - Additional Information 2015/2016 Additional Information for the 2015-16 reporting period which fulfils our obligations under the Public Sector Reform Act	XLSX	11 KB		Download

Guides to Information Available

Title	Type	Size	Download
Scottish Water Guide To Information Available 2015 Scottish Water Guide To Information Available 2015	PDF	276 KB		Download
One Source Guide To Information Available 2015 One Source Guide To Information Available 2015	PDF	41 KB		Download
Scottish Water Retail Limited 2015 Guide To Info Available Scottish Water Retail Limited 2015 Guide To Info Available	PDF	37 KB		Download
Scottish Water Technology Limited 2015 Guide To Info Available Scottish Water Technology Limited 2015 Guide To Info Available	PDF	37 KB		Download
Scottish Water Wholesale Limited 2015 Guide To Info Available Scottish Water Wholesale Limited 2015 Guide To Info Available	PDF	38 KB		Download
Scottish Water Utilities Limited 2015 Guide To Info Available Scottish Water Utilities Limited 2015 Guide To Info Available	PDF	38 KB		Download
Scottish Water Limited 2015 Guide To Info Available Scottish Water Limited 2015 Guide To Info Available	PDF	37 KB		Download
Scottish Water Solutions 2 Limited 2015 Guide To Info Available Scottish Water Solutions 2 Limited 2015 Guide To Info Available	PDF	136 KB		Download
Water Solutions Limited 2015 Guide To Info Available Water Solutions Limited 2015 Guide To Info Available	PDF	40 KB		Download
Scottish Water Business Stream Holdings Limited Guide To Information Available 2015 Scottish Water Business Stream Holdings Limited Guide To Information Available 2015	PDF	37 KB		Download
Scottish Water Horizons Holdings Limited Guide To Information Available 2015 Scottish Water Horizons Holdings Limited Guide To Information Available 2015	PDF	37 KB		Download
Scottish Water Horizons Limited Guide To Information Available 2015 Scottish Water Horizons Limited Guide To Information Available 2015	PDF	36 KB		Download
Scottish Water International Guide To Information Available 2015 Scottish Water International Guide To Information Available 2015	PDF	36 KB		Download