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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

Energy and Sustainability

Help & Resources

Energy Documents

Title	Type	Size	Download
Inital Approach Form Submit an initial enquiry to the Scottish Water Energy Team about a potential renewable project where Scottish Water would be asked to purchase power or host the development	DOCX	93 KB		Download
Scottish Water Community Renewable Guidance Guide to help developers and communities understand how to engage with Scottish Water to develop renewable energy and low carbon heat projects.	PDF	748 KB		Download
Energy Programme Our four pronged approach to energy management and development	PDF	254 KB		Download
Energy Policy Statement	PDF	186 KB		Download

Sustainability, Biodiversity and Carbon Footprint Reports

Title	Type	Size	Download
Biodiversity Report 2023	PDF	3 MB		Download
Biodiversity Report 2020	PDF	914 KB		Download
Sustainability Report 2019 includes operational carbon footprint report	PDF	1 MB		Download
Sustainability Report 2018 includes operational carbon footprint report	PDF	2 MB		Download
Sustainability Report 2017 includes biodiversity and operational carbon footprint reports	PDF	9 MB		Download
Sustainability Report 2016 includes operational carbon footprint report	PDF	1 MB		Download
Sustainability Report 2015 includes operational carbon footprint report	PDF	2 MB		Download
Sustainability Report 2014 includes biodiversity and operational carbon footprint reports	PDF	2 MB		Download
Re-baselined Operational Carbon Footprint 2006-14	PDF	117 KB		Download
Sustainability Report 2013	PDF	2 MB		Download
Sustainability Report 2012	PDF	549 KB		Download
Drinking Water Protection Scheme Booklet This document describes the items currently available under the Drinking Water Protection Scheme (DWPS), along with the technical specifications for these items	PDF	398 KB		Download
Position Statement on Plastics Scottish Water statement on our position on reducing the impact of plastics on the environment	PDF	289 KB		Download