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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

2021/22 Responses

Help & Resources

Title	Type	Size	Download
Improving Storage Application of Silage Slurry & AD Response SEPA, April 2021	PDF	172 KB		Download
Restrictions on Problematic Single Use Plastic Items in Scotland Response Scottish Government, April 2021	PDF	124 KB		Download
Water Resources Management Plan Response SEPA, May 2021	PDF	234 KB		Download
Draft River Basin Management Plan for Scotland 2021-27 Response SEPA, June 2021	PDF	197 KB		Download
Draft RBMP for the Solway Tweed River Basin District Response SEPA, June 2021	PDF	45 KB		Download
Misleading Environmental Claims CMA, July 2021	PDF	191 KB		Download
Glasgow Low Emission Zone Consultation Response Glasgow City Council, September 2021	PDF	28 KB		Download
Development of the new Marine Litter Regional Action Plan Response OSPAR, September 2021	PDF	620 KB		Download
COVID-19 Public Inquiry – Invitation to Provide Input Response Scottish Government, September 2021	PDF	107 KB		Download
Flood Risk Management Plans Response SEPA, October 2021	PDF	125 KB		Download
Data: a New Direction Response UK Government, November 2021	PDF	167 KB		Download
A Consultation on a Consumer Duty for Public Bodies Response Scottish Government, November 2021	PDF	119 KB		Download
Scottish Building Regulations – Proposed Changes to Energy Standards and Associated Topics Response Scottish Government, November 2021	PDF	453 KB		Download
Changes to Renewables Obligation (Scotland) Scheme Response Scottish Government, November 2021	PDF	66 KB		Download
Draft Hydrogen Action Plan Response Scottish Government, January 2022	PDF	87 KB		Download
Onshore Wind Policy Statement Response Scottish Government, January 2022	PDF	169 KB		Download
Call for Evidence: Review of the Role of Incineration in the Waste Hierarchy Response Scottish Government, February 2022	PDF	173 KB		Download
Developing with Nature guidance Response Nature Scot, March 2022	PDF	132 KB		Download
Draft Workplan for Energy, Post and Water Response Consumer Scotland, March 2022	PDF	133 KB		Download
Marine Litter Strategy Consultation Response Scottish Government, March 2022	PDF	160 KB		Download
Fourth Draft National Planning Framework NPF4 Response Scottish Government, March 2022	PDF	317 KB		Download
Consultation on National Litter and Flytipping Strategy Response Scottish Government, March 2022	PDF	192 KB		Download