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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

2022/ 23 Responses

Help & Resources

Title	Type	Size	Download
Review of the Operation of the Public Sector Equality Duty in Scotland Response Scottish Government, April 2022	PDF	218 KB		Download
National Performance Framework: Ambitions into Action Response Scottish Government, April 2022	PDF	252 KB		Download
Introduction of Mandatory Digital Waste Tracking Response DEFRA, April 2022	PDF	296 KB		Download
Innovation fund - Approach for 2022-25 Response OFWAT, May 2022	PDF	166 KB		Download
Call for Evidence: Single-Use Food Containers and Other Single Use Items Response Scottish Government, June 2022	PDF	197 KB		Download
Review of Permitted Development Rights Phase 2 Response Scottish Government, August 2022	PDF	48 KB		Download
Delivering Scotland's Circular Economy: a Route Map for 2025 and Beyond Response Scottish Government, August 2022	PDF	165 KB		Download
Delivering Scotland's Circular Economy: a Consultation on Proposals for a Circular Economy Bill Response Scottish Government, August 2022	PDF	196 KB		Download
Scottish Biodiversity Strategy Response Scottish Government, September 2022	PDF	58 KB		Download
Scottish Roadworks Technical Consultation Scottish Government, September 2022	PDF	28 KB		Download
Land Reform in a Net Zero Nation Scottish Government, October 2022	PDF	79 KB		Download
Equality Evidence Strategy 2023-25 Response Scottish Government, October 2022	PDF	42 KB		Download
UK Mandatory Water Efficiency Labelling Response DEFRA, November 2022	PDF	160 KB		Download
Selection Criteria and Approach to National Parks in Scotland Response Nature Scot, November 2022	PDF	227 KB		Download
Draft Workplan for Energy, Post and Water 2023-24 Response Consumer Scotland, February 2023	PDF	133 KB		Download