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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
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- Campaigns
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Water Usage Calculator

Check the quality of your water
In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
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About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
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  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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  Find out about our industry leading procurement process
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  Find out about maintenance work which may affect your supply
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  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Scenic view of a calm reservoir reflecting the sky, with mountains in the background and sparse vegetation along the shore.

Stay Safe Around Reservoirs

Scottish Water is urging people to stay safe around reservoirs and other watercourses ahead of some forecast cold weather.

30 December 2025

View of Backwater Reservoir at very low level

Scotland’s Year in Water Numbers: Challenges Faced and Big Wins

29 December 2025

Diggers at work restoring peatland at Backwater Reservoir

Major Peatland Project Delivered at Backwater Reservoir

22 December 2025

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News

Scottish Swimming's Alan Reed with schoolboy Ruben Norbury with his winning cap design in centre and mum Jane on right at a swimming pool

Young Reuben Makes a Splash with Winning Design

Cap celebrating 10 years of Learn to Swim programme created by Glasgow youngster

22 December 2025

Young boy with Learn to Swim swimming cap on

Scotland Sees 56% Increase in People Learning to Swim

The number of Scots taking part in the Learn to Swim programme has increased by more than half over the past seven years, according to a new report

18 December 2025

Paralympian swimmer Toni Shaw with a young boy in a swimming pool at a Learnt to Swim lesson

Big Rise in Swimmers with a Disability Marks Major Leap for Inclusion

Paralympian Toni Shaw champions inclusion with a 69% rise in children with disabilities learning to swim

28 November 2025

Large group on steps of Edinburgh's Dynamic Earth building, to celebrate 10 years of Learn to Swim programme

Decade of Teaching Scotland to Swim Capped at Anniversary Event

Ten years of building ‘Generation Swim’ celebrated in Edinburgh

03 November 2025

Awards night group photo of Learn to Swim Provider of the Year winner East Renfrewshire Culture and Leisure

Leisure Provider Makes Waves with National Award Win

Community-first approach earns top spot at awards night for swim programme success

17 October 2025

girl in swimming pool

Top Swim Providers Shortlisted for National Award

Three leisure providers have been shortlisted for a prestigious national award recognising their outstanding efforts to teach thousands of young people and adults to swim

18 September 2025