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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water Efficiency
  Here are some simple tips and advice to improve water efficiency in your home or business
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Latest In Your Area
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Latest In Your Area

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Fiona McCreadie makes Scottish Water tea

Tea Blend Brews Perfect Cuppa with Scotland's Tap Water

Edinburgh tea company support Your Water Your Life campaign with perfect blend for Scotland's water

01 July 2020

Rozi Thomson at Pride

BLOG: Pride is a Deeply Important Part of Who I Am - Rozi Thomson

30 June 2020

Rubbish at the temporary dam

Public Urged to Help Cut 'Dam' Rubbish

29 June 2020

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News

Fiona McCreadie makes Scottish Water tea

Tea Blend Brews Perfect Cuppa with Scotland's Tap Water

Edinburgh tea company support Your Water Your Life campaign with perfect blend for Scotland's water

01 July 2020

Rozi Thomson at Pride

BLOG: Pride is a Deeply Important Part of Who I Am - Rozi Thomson

People Change Lead Rozi Thomson talks about her personal journey and Scottish Water's involvement in Pride

30 June 2020

Rubbish at the temporary dam

Public Urged to Help Cut 'Dam' Rubbish

Our multi-million pound investment project in Glasgow’s West End to help improve the environment and water quality in the River Kelvin returns to site today and we're asking the public to help tackle 'dam' rubbish.

29 June 2020

Kes Juskowiak Water Efficiency Blog

BLOG: We Must Work Together to Improve Our Water Efficiency

Water Operations Manager Kes Kuskowiak says we must all be more water efficient to protect this precious resource

24 June 2020

Neil Clark

Saluting Our Forces

In support of Reserves Day, we caught up with a reservist who works for Scottish Water.

24 June 2020

Loch Venachar

Leaping Into Action for Salmon at Loch Venachar

We're leaping into action in Stirlingshire this summer with a £100,000 project to help improve the water environment for fish at Loch Venachar Reservoir.

22 June 2020