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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
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Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
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Scientific Services
About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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  Find out about our industry leading procurement process
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Careers

News & Views
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  Find out about maintenance work which may affect your supply
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Improving Urban Waters Launch

Wave of Investments to Drain the Rain and Enhance the Environment

Work on the first wave of projects in our £500million commitment to provide peace of mind to customers and real benefits for the environment is due to get underway

01 May 2025

Newly planted trees with tree guards at Clunas Reservoir

New Native Woodland Planted at Clunas Reservoir

01 May 2025

Gillian, Simon and Sharon n the control room at Scottish Water headquarters

New Super Sewer for Georgie Town

01 May 2025

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News

Improving Urban Waters Launch

Wave of Investments to Drain the Rain and Enhance the Environment

Work on the first wave of projects in our £500million commitment to provide peace of mind to customers and real benefits for the environment is due to get underway

01 May 2025

Inchgarth Biodiversity Initiative members at the edge of one of the new wader scrapes

Biodiversity Improvements Carried Out at Inchgarth Reservoir

Work to provide an improved habitat for wading and farmland birds, as well as protecting and enhancing biodiversity, has been carried out on land around a popular Aberdeen reservoir

24 April 2025

Kings Inch Road Sewer Upgrade

Critical Phase for Multi-Million-Pound Rising Sewer Main Upgrade

Our £11.5million project to upgrade a vital strategic rising sewer main between Renfrew and Glasgow is entering a key phase

14 April 2025

Trainee Manager Holly Henderson in front of a glass awards cabinet promoting Apprenticeship Week

Holly’s Career Path at Scottish Water Leads to Success

Trainee manager Holly Henderson explains why a Scottish Water Modern Apprenticeship is the path to a successful career

06 March 2025

Scottish Water apprentice Cameron Clark receiving his award for Net Zero Apprenticeship of the Year at the Scottish Apprenticeship Awards

Cameron Clark Named Net Zero Scottish Apprentice of the Year

Scottish Water apprentice Cameron Clark scoops Net Zero gong at Scottish Apprenticeship Awards

03 March 2025

Group of people in matching Scottish Water branded polo shirts posing for a photo indoors

Supporting Scottish Apprenticeship Week 2025

As Scottish Apprenticeship Week 2025 kicks off, Scottish Water is taking the opportunity to reflect on the power of apprenticeships

03 March 2025