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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Septic Tanks
  Find out about the range of septic tank services we offer and read our septic tank FAQ
- Water Efficiency
  Here are some simple tips and advice to improve water efficiency in your home or business
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Sewage Pollution
  Find out more about how to identify and report sewage pollution
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Flooding Information
  Flooding and Scottish Water's responsibilities
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Latest In Your Area
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Latest In Your Area

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Seafield Future Plans Announcement

Major Investment Planned for Seafield

£10 million investment will improve the country's biggest waste water treatment works to serve growing needs of Scotland's capital

17 January 2020

Scarf 2020 school calendar competition winners receiving their awards at the Scottish Parliament

School Pupils Deliver Water Saving Message

14 January 2020

Rising Star Rebecca Skuce Year Review

BLOG: Incredible Year as Rising Star

08 January 2020

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News

Learn to swim

Children with Disabilities Encouraged to Learn to Swim

New campaign focuses on ability to encourage inclusion for all children to learn to swim

31 December 2019

Christmas Mocktails with Montpeliers

Tap Water is New Christmas Spirit

Mocktails with Scottish water are the festive tipple on trend this season

19 December 2019

Elgin City FC help launch the new Top Up Tap in Elgin

Elgin City FC Unwrap Top Up Tap for Christmas

Elgin City Football Club have helped unwrap Scottish Water’s latest Top Up Tap on Elgin High Street, just in time for Christmas

19 December 2019

Dorothy O'Donnell of Kirkwall BID, Police Constable Simon Hay, Scottish Water apprentice Ross Whitehill, Scottish Water network maintenance operator Jon Smales, Scottish Water apprentice Sweyn Cowie and Councillor Andrew Drever of Orkney Islands Council

New Top up Tap Offers Festive Hydration for Kirkwall

A new Top up Tap has been unveiled for the Orkney capital ahead of the festive period

16 December 2019

Fife Midwives with their water bottles

Fife Midwives Help Keep Water Cycle Flowing

Midwives are helping keep the water cycle flowing in Fife by urging expectant mums to think before they flush

16 December 2019

Edinburgh's Ten Hill Place backs Your Water Your Life

City Hotel Urges Guests to Top Up from the Tap

Edinburgh's Ten Hill Place hotel is the latest business to join drive to top up from the tap

03 December 2019