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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

outdoor garden tap on a stone wall

Protect Outdoor Taps and Vacant Properties – Don’t Leave Taps Running

We're asking rural customers to insulate pipes, check vacant properties, and never leave taps running to prevent bursts and leaks

09 January 2026

pipe with tap lagged with insulation

Freeze Alert: Protect Your Pipes this Winter

07 January 2026

Scenic view of a calm reservoir reflecting the sky, with mountains in the background and sparse vegetation along the shore.

Stay Safe Around Reservoirs

30 December 2025

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News

head and shoulders of Scottish Water Board Chair Deirdre Michie in front of a vibrant red leafed tree

BLOG: Water efficiency is an opportunity, not an obstacle - Scottish Water Chair Deirdre Michie

Scottish Water Chair discusses her thoughts on the 30th United Nations Climate Change Conference in Brazil

19 November 2025

Slide showing Toronto view with overlay text Scottish Water Wins Award for Climate Work

Scottish Water Wins Recognition of Climate Work at World Water Congress in Canada

IWA World Water Congress and Exhibition 2024 award to recognise we're leading the way to inspire utilities to become more climate smart

19 August 2024

Scots Mountaineer TomMillar balancing on one leg at the summit of Sgurr nan Gillean

Tom’s Munro Challenge Memories Inspire Generation 2024 to Support WaterAid

WaterAid Munro Challenge founder Tom Millar looks back on three decades as we gear up for this year's event.

08 April 2024

Swim to Swim Cerys McCrindle in the pool for Learn to Swim

South Ayrshire Swim Teachers Breaking Down Barriers

Learn to Swim teachers are leading the way for next generation on World Down Syndrome Day

21 March 2024