Help & Resources
Connections & Disconnections
Title | Type | Size | Download | |
---|---|---|---|---|
Application to Connect to the Public Water Supply System
Form A (A-E) |
XLS | 574 KB | Download | |
Application for an Individual Premises Sewerage Connection
Form B (A-E) |
XLS | 1 MB | Download | |
Application for New Water Mains/Trunk Main/Service Reservoir Connection
Form C (A-E) |
XLS | 1 MB | Download | |
Application for Sewerage Mains/Trunk Sewer/Waste Water System Connection
Form D (A-E) |
XLS | 584 KB | Download | |
Application for a Development Impact Assessment
Form E (A-E) |
XLS | 471 KB | Download | |
Temporary Disconnection Monitoring and Enforcement Process Pilot
This document offers more information on a pilot process for enforcement action against customers who have reconnected themselves following temporary disconnection. |
23 KB | Download |
Exemptions, Allowances & Incentives
Title | Type | Size | Download | |
---|---|---|---|---|
Wholesale Burst Allowance Policy
Sets out circumstances in which Scottish Water may grant a burst allowance to a Licensed Provider |
100 KB | Download | ||
Wholesale Burst Allowance Application Checklist
Information checklist for burst allowance |
57 KB | Download | ||
Fire Tariff Agreement & Fire Fighting Allowance Policy
Policy on how Scottish Water will assess the eligibility of applications for fire tariff agreements |
78 KB | Download | ||
Fire Tariff Agreement & Fire Fighting Allowance Application Checklist
Checklist of information that needs to be provided for application |
55 KB | Download | ||
Scottish Government Charities Exemption Scheme Policy
Guidelines on the replacement Scottish Government Exemption Scheme with respect to wholesale water and sewerage charges starting on 1st April 2015 |
278 KB | Download | ||
Return To Sewer Alllowance Policy
The purpose of this policy is to provide a clear, unambiguous guideline on the Return to Sewer allowance |
74 KB | Download | ||
Return To Sewer Allowance Application Checklist
Checklist of information needed for return to sewer allowance application |
55 KB | Download | ||
Umbrella Organisation Income Apportionment Template
Template |
XLSX | 17 KB | Download |
Metering
Title | Type | Size | Download | |
---|---|---|---|---|
Meter Code of Practice
Outline of the requirements that apply to accredited UCPs who undertake defined metering activities in relation to non-household premises in Scotland |
1 MB | Download | ||
Meter Menu
List of available water meters |
151 KB | Download | ||
Non Standard Meter Table
Charge table for non-standard meters |
254 KB | Download |
Registration, Verification & Deregistration
Title | Type | Size | Download | |
---|---|---|---|---|
Deregistration Guidelines
Deregistration of Supply Point at the request of the Licensed Provider |
635 KB | Download | ||
Process Pointer
Deregistration / Verification of Meter Details / Meter Fault & Repair |
41 KB | Download | ||
Reassessment of Property Drainage Charges Guide
How to submit a reassessment of propert drainage charges |
735 KB | Download |
What's New
Title | Type | Size | Download | |
---|---|---|---|---|
Coronavirus Pandemic - Position on Milk and Beer Surplus
Find out about Scottish Water's position on surplus of Beer and Milk during the Coronavirus pandemic |
68 KB | Download | ||
Wholesale Charge Deferral Scheme - Guidance Document
This document provides guidance for LPs on the Wholesale Charge Deferral Scheme |
457 KB | Download | ||
Wholesale Charge Deferral Scheme - Application and File Submission Notes
Find out about how to apply for the Wholesale Charge Deferral Scheme |
444 KB | Download | ||
Wholesale Charge Deferral Scheme FAQs
Frequently Asked Questions on the Wholesale Charges Deferral Scheme |
207 KB | Download | ||
Wholesale Charge Deferral Scheme – Application Declaration
A copy of this declaration must be provided with each application for the Wholesale Charge Deferral Scheme |
179 KB | Download | ||
Wholesale Charge Deferral Scheme Template - BAU Vacancy
Template Application for a BAU Vacancy as part of the Wholesale Charge Deferral Scheme |
XLSX | 7 KB | Download | |
Wholesale Charge Deferral Scheme Template - COVID Fixed Charges
Template Application for COVID Fixed Charges as part of the Wholesale Charge Deferral Scheme |
XLSX | 10 KB | Download | |
Wholesale Charge Deferral Scheme Template - COVID Vacancy
Template Application for COVID Vacancy as part of the Wholesale Charge Deferral Scheme |
XLSX | 10 KB | Download | |
Wholesale Charge Deferral Scheme Template - COVID Vacancy (Unmeasured Charges)
Template Application for COVID Vacancy (UNM) as part of the Wholesale Charge Deferral Scheme |
XLSX | 11 KB | Download | |
Wholesale Charge Deferral Scheme Template - Exit COVID Fixed Charges
Template Application for exiting COVID Fixed Charges as part of the Wholesale Charge Deferral Scheme |
XLSX | 9 KB | Download | |
Wholesale Charge Deferral Scheme Template - Exit COVID Vacancy
Template Application for exiting COVID Vacancy Charges as part of the Wholesale Charge Deferral Scheme |
XLSX | 9 KB | Download | |
Customer Letter Undertaking Assignation LP Intiated
Customer Undertaking and suggested covering letter where a Licensed Provider has applied for deferral on the customer’s behalf |
DOCX | 43 KB | Download | |
Customer Letter Undertaking Assignation Customer Requested
Customer Undertaking and suggested covering letter where a customer has applied for deferral |
DOCX | 38 KB | Download | |
Customer Letter Undertaking Assignation Customer Requested Unmeasured
Customer Undertaking and suggested covering letter where a customer has applied for deferral for unmeasured charges |
DOCX | 29 KB | Download | |
LP Guide to Connecting to LPNS
Information about how to request LPNS event data |
671 KB | Download | ||
LPNS Sample CSV - All Open Events
This sample CSV for the LPNS Replacement shows all open events |
CSV | 3 KB | Download | |
LPNS Sample CSV - Event and SPID Relationship
This sample CSV for the LPNS Replacement shows events impacting the LP's customers |
CSV | 91 B | Download |
Wholesale Billing
Title | Type | Size | Download | |
---|---|---|---|---|
Scottish Water Wholesale Billing Timetable 2021
Billing timetable information for 2021 |
180 KB | Download | ||
Scottish Water Wholesale Billing Timetable 2020
Billing timetable information for 2020 |
118 KB | Download | ||
De Minimis Payments Policy
Guidelines on policy to void disproportionate bank charges for trading parties |
68 KB | Download | ||
Process For Use of Schedule 3 Flags
Process outlining the uses of the Schedule 3 flag and method of caluclating the value to the flag where it is not equal to a value determined by the commission |
63 KB | Download | ||
Wholesale Debt Recovery Policy
Definition of how Scottish Water will apply to the collection of wholesale revenue from Licensed Providers to ensure that a transparent and consistent approach is applied |
77 KB | Download |
Wholesale Market & Charging
Title | Type | Size | Download | |
---|---|---|---|---|
Abortive Charges
Clarification on when an abortive charge may apply |
157 KB | Download | ||
Building Water Charging Policy
Charges for water consumed at construction sites |
67 KB | Download | ||
Customer Guide to Part Residential Premises
How part residential properties are charged for water and sewerage services |
76 KB | Download | ||
Estimated Metered Consumption Policy
Guidelines on the circumstances in which Scottish Water will estimate metered consumption |
73 KB | Download | ||
Licensed Provider Information For Dual Use and Part Residential Premises
Explanation of the responsibilities of Licence Providers and Scottish Water in relation to who raises bills for water and sewerage charges at dual-use premises |
89 KB | Download | ||
Non Standard Meter Table
Charge table for non-standard meters |
254 KB | Download | ||
Operational Code
Find out about the market processes |
4 MB | Download | ||
Student Accommodation
Information regarding the circumstances where student accommodation is exempt from water and waste water charges |
187 KB | Download | ||
Information Note: Water and Sewerage Charges for Vacant Non-household Properties
Information note on changes to charges for vacant non-household properties |
156 KB | Download | ||
Wholesale Data Changes Policy
Sets out the general principles to be followed in making data corrections |
103 KB | Download | ||
Scottish Water Charges Scheme 2020-21 Part 1
Explanation of how Scottish Water will demand and recover the specific charges for its wholesale services |
742 KB | Download | ||
Scottish Water Charges Scheme 2020-21 Part 2
Details of the specific charges for Scottish Water's wholesale services |
149 KB | Download | ||
Scottish Water Charges Scheme 2021-22 Part 1
Explanation of how Scottish Water will demand and recover the specific charges for its wholesale services |
2 MB | Download | ||
Scottish Water Charges Scheme 2021-22 Part 2
Details of the specific charges for Scottish Water's wholesale services |
1 MB | Download |
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