Licensed Provider Documents

Form A (A-E)

Form B (A-E)

Form C (A-E)

Form D (A-E)

Form E (A-E)

This document offers more information on a pilot process for enforcement action against customers who have reconnected themselves following temporary disconnection.

Scottish Water's requirements for the boundary box installation on your new approved connection

Sets out circumstances in which Scottish Water may grant a burst allowance to a Licensed Provider

Information checklist for burst allowance

Policy on how Scottish Water will assess the eligibility of applications for fire tariff agreements

Guidelines on the replacement Scottish Government Exemption Scheme with respect to wholesale water and sewerage charges starting on 1st April 2015

The purpose of this policy is to provide a clear, unambiguous guideline on the Return to Sewer Allowance

Checklist of information needed for return to sewer allowance application

Template

Outline of the requirements that apply to accredited UCPs who undertake defined metering activities in relation to non-household premises in Scotland

List of available water meters

Charge table for non-standard meters

Deregistration of Supply Point at the request of the Licensed Provider

Deregistration / Verification of Meter Details / Meter Fault & Repair

How to submit a reassessment of propert drainage charges

LP Financial Resilience Briefing - June 2023

Guidelines on policy to void disproportionate bank charges for trading parties

Process outlining the uses of the Schedule 3 flag and method of caluclating the value to the flag where it is not equal to a value determined by the commission

Definition of how Scottish Water will apply to the collection of wholesale revenue from Licensed Providers to ensure that a transparent and consistent approach is applied

This is the Wholesale Scheme of Charges 2024-25 Part 1

This is the Wholesale Scheme of Charges for 2024-25 Part 2

Clarification on when an abortive charge may apply

How part residential properties are charged for water and sewerage services

Guidelines on the circumstances in which Scottish Water will estimate metered consumption

Explanation of the responsibilities of Licence Providers and Scottish Water in relation to who raises bills for water and sewerage charges at dual-use premises

Charge table for non-standard meters

Operational Code v36

Information regarding the circumstances where student accommodation is exempt from water and waste water charges

Information note on changes to charges for vacant non-household properties

Details of the Wholesale Data Changes Policy

Details of the Wholesale Charges Backdating Policy

Details of the Wholesale Data Changes Policy