Licensed Provider Documents

Form A (A-E)

Form B (A-E)

Form C (A-E)

Form D (A-E)

Form E (A-E)

This document offers more information on a pilot process for enforcement action against customers who have reconnected themselves following temporary disconnection.

Sets out circumstances in which Scottish Water may grant a burst allowance to a Licensed Provider

Information checklist for burst allowance

Policy on how Scottish Water will assess the eligibility of applications for fire tariff agreements

Checklist of information that needs to be provided for application

Guidelines on the replacement Scottish Government Exemption Scheme with respect to wholesale water and sewerage charges starting on 1st April 2015

The purpose of this policy is to provide a clear, unambiguous guideline on the Return to Sewer allowance

Checklist of information needed for return to sewer allowance application

Template

Outline of the requirements that apply to accredited UCPs who undertake defined metering activities in relation to non-household premises in Scotland

List of available water meters

Charge table for non-standard meters

Deregistration of Supply Point at the request of the Licensed Provider

Deregistration / Verification of Meter Details / Meter Fault & Repair

How to submit a reassessment of propert drainage charges

Plans for a new deferral scheme to provide continuing support to business customers impacted by COVID

LP Briefing on the Wholesale Charges Deferral Scheme 2021

Find out about how to apply for the 2021 Wholesale Charge Deferral Scheme

A copy of this declaration must be provided with each application for the Wholesale Charge Deferral Scheme

Customer Undertaking and suggested covering letter where a customer has applied for deferral

Customer Undertaking and suggested covering letter where a customer has applied for deferral for unmeasured charges

Template Application for COVID Charges Deferral as part of the Wholesale Charge Deferral Scheme

Template Application for COVID Vacancy as part of the Wholesale Charge Deferral Scheme

Template Application for changing the deferral % as part of the Wholesale Charge Deferral Scheme

Template Application for changing the customer type as part of the Wholesale Charge Deferral Scheme

Template Application for exiting COVID Fixed Charges as part of the Wholesale Charge Deferral Scheme

Find out about Scottish Water's approach to deferral caps, security for alternative credit terms and financial resilience

Information and timetables for unwinding the Wholesale Charge Deferral Scheme

Find out about Scottish Water's position on surplus of Beer and Milk during the Coronavirus pandemic

Billing timetable information for 2021

Billing timetable information for 2020

Guidelines on policy to void disproportionate bank charges for trading parties

Process outlining the uses of the Schedule 3 flag and method of caluclating the value to the flag where it is not equal to a value determined by the commission

Definition of how Scottish Water will apply to the collection of wholesale revenue from Licensed Providers to ensure that a transparent and consistent approach is applied

Clarification on when an abortive charge may apply

Charges for water consumed at construction sites

How part residential properties are charged for water and sewerage services

Guidelines on the circumstances in which Scottish Water will estimate metered consumption

Explanation of the responsibilities of Licence Providers and Scottish Water in relation to who raises bills for water and sewerage charges at dual-use premises

Charge table for non-standard meters

Find out about the market processes

Information regarding the circumstances where student accommodation is exempt from water and waste water charges

Information note on changes to charges for vacant non-household properties

Sets out the general principles to be followed in making data corrections

Explanation of how Scottish Water will demand and recover the specific charges for its wholesale services

Details of the specific charges for Scottish Water's wholesale services