Flooding FAQs

Flooding is usually caused by prolonged or heavy rainfall, typically in the form of severe localised storms, that can overwhelm the drainage system. For more more information on this See our Factsheet on sewer flooding

To report a flooding incident which appears to be contaminated with sewage phone our Customer Helpline on 0800 0778 778. To find out more about waste water flooding see our Waste Water Flooding booklet

Scottish Water is working with key partners to reduce the impact of flooding. The responsibilities surrounding flooding are varied, and at present a number of agencies have responsibility for dealing with different aspects of flooding in Scotland.

To find out more visit our flooding pages.