Fault identified affecting TD10, TD11, TD14 and TD15

Interruption to your Water Supply – TD5, TD10-15 

Customers in some rural parts of Duns, Eccles, Eyemouth, Coldingham and Chirnside, TD5, TD10, TD11, TD12, TD13, TD14 and TD15 were impacted with no water, low pressure or intermittent water supplies yesterday due to significant damage on a burst pipe identified at the Rawburn Water Treatment Works (WTW) on Tuesday 26th August.  We’ve installed temporary arrangements to restore supplies and a further enhanced arrangement was installed overnight. 

Initially around 5,600 customers were impacted, however we are pleased to advise this number has reduced significantly to approx 1,800 customers and the situation is continuing to improve. We are working on a final section of the network which will bring the remaining customers back into supply by the early hours of the morning.  

The vast network brings the challenge of restoring water quickly so some customers may notice their water restore but at a lower pressure. Our water network continues to be supplemented by 20 water tankers across the area and this will remain in place until the WTW is back to being fully operational.  

The recovery process has been extremely complex but our Operational Teams have been committed to restoring all customer’s supplies back to normal. Our focus has been on restoring tank levels to maintain supplies to try and meet customer demand. Our teams have been working around the clock to protect the quality of the water which serves customers in this area. 

All of our customers on our Priority Services Register (PSR) will be contacted again today to understand if there is any other support they need, and we have our Customer Care team on hand to deliver bottled water.  

Our main bottled water collection point is at Berwickshire High School where customers can pick up bottled water for drinking.  

Additional smaller bottled water collection points will be replenished today at the following locations and we are working to add a further site in Coldingham which we will communicate soon: 

• Lammerview, Chirnside, Duns TD11 3UN  
• Swinton Kirk, Main St, Swinton, Duns TD11 3JJ 
• Opposite Greenlaw Town Hall, The Square, Greenlaw, Duns TD10 6UD 
• Gavinton Village Hall, Gavinton, Duns TD11 3QR 
• Eccles Village Hall, B6461 Main Street, Eccles, Kelso TD5 7QP 
• Birgham Cemetery, Coldstream, TD12 4NG 
• Village Hall, Whitsome, Duns, TD11 3NA 
• Foulden & Mordington Parish Church, TD15 1UH 
• Hillview Lorry Park, Coldstream, TD12 4ED 
• Paxton Village Hall, Paxton, TD15 1TE 

• Hutton Village Hall, Hutton, TD15 1TS

• Fogo Church, Fogo, TD11 3RA

• Telephone Box, St Leonards, Polwarth, TD10 6YR

• Main Street, Leitholm, TD12 4JL 

We’d like to apologise to customers for the inconvenience caused and thank them for their patience whilst we continue to return supplies to all customers. 

If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water 

If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778. Please note that our phone lines are busier today and wait time are around 5-10 minutes where our experienced customer advisers will be on hand to provide assistance. 

If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.