Water restoring to customers in TD5, TD10, TD11, TD14 and TD15
Stage 4 - Water Restoring
Normal water supplies have been restored to most properties in parts of Berwickshire – with around 200 remaining properties which should see their supply restoring soon.
Around 6,000 homes and businesses had been affected by the issue on the water network earlier this week.
We have now confirmed the vast majority of properties affected are now receiving normal supply after our teams worked around-the-clock to restore supplies to affected properties in areas such as Duns, Eccles, Coldingham, Chirnside, Paxton, Coldstream, Burnmouth, Lamberton and Drone Hill.
Properties at higher points in the area will see their supply take the longest, as it takes time for the water network to replenish.
More than 20 tankers were deployed each day to help transfer additional water supply to areas – around 8million litres so far - a move which helped prevent around 4,000 further properties being impacted.
Our main manned bottled water collection point at Berwickshire High School will be closed tonight from 9pm and reopen again at 8am Saturday morning.
Additional smaller bottled water collection points are available at the following locations.
- Lammerview, Chirnside, Duns TD11 3UN
- Swinton Kirk, Main St, Swinton, Duns TD11 3JJ
- Opposite Greenlaw Town Hall, The Square, Greenlaw, Duns TD10 6UD
- Gavinton Village Hall, Duns, TD11 3QR
- Eccles Village Hall, B6461 Main Street, Eccles, Kelso TD5 7QP
- Birgham Cemetery, Coldstream, TD12 4NG
- Village Hall, Whitsome, Duns, TD11 3NA
- Cheviot Park, Foulden, TD15 1US
- Hill View Lorry Park, Coldstream, TD12 4ED
- Paxton Village Hall, Paxton, TD15 1TE
- Hutton Village Hall, Hutton, TD15 1TS
- Fogo Church, Fogo, TD11 3RA
- Telephone Box, St Leonards, Polwarth, TD10 6YR
- Main Street, Leitholm, TD12 4JL
We’d like to apologise to customers for the inconvenience caused and thank them for their patience whilst we continue to return supplies to all customers.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
