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Frequently Asked Questions

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Applying for a new single household connection

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Our state-of-the-art Process Support Laboratory is based within our laboratory in Edinburgh.

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Meet the team and find out about our Investment Programme, and hear a message from our Chief Executive. 

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Find out about our industry leading procurement process

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We’re here to help. We’ve got lots of ways for you to contact us

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Find out more about our approach to energy management and development

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Learn more about our commitment to protecting any data we hold or process

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Links to our legal policies

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Information about pipework responsibilities, Byelaws, how to protect pipes and FAQs