About Your Charges 2024-25

The majority of households in Scotland are billed by their local authority for their water supply and waste water collection services together with their Council Tax.  These charges are referred to as unmetered charges and are based on the Council Tax banding of your home.
Households that receive 100% Council Tax Reduction (CTR) due to their financial circumstances, and therefore do not pay any Council Tax, are still required to pay water and waste water charges for the services they have. 
Homes that receive CTR may also receive a reduction of up to 35% on their water and waste water charges through the Water Charges Reduction Scheme (WCRS).  Customers do not need to apply for the WCRS, your local authority will automatically apply any reduction to your charges.



Charges Documents

Download our charges documents

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Charges FAQ

Click here to view FAQs on our charges

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If your Council Tax bill includes services that you believe your home is not connected to, please contact our Customer Portal.

Full-time students are exempt from paying household water and waste water charges.  As a result, the providers of purpose-built student accommodation, such as student halls of residence, are not charged for the water and waste water services for accommodation occupied by full-time students. 

However, water and waste water charges do apply when the accommodation is made available to, or occupied by, non-full-time students.

Metered charges apply to the small number of houses where a water meter has been fitted to the water supply.  

Many rural houses across Scotland are not connected to Scottish Water’s network of sewers and will normally have private septic tanks. Scottish Water offers Septic Tank Desludging services.

Scottish Water also provides other services such as household metering and new connections to the public water supply and waste water networks.

The Scottish Water Household Charges 2024/25 leaflet will be available to view/download from here soon.