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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
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- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Scottish Water customer with their new water planter

Innovative Flooding Scheme Completed in Prestwick

An innovative flooding project which saw free water butts and planters offered to residents in Prestwick has been completed.

20 May 2025

IUW Murrayfield Corstorphine Road

Enhancing the Environment in Murrayfield: Major £3million Project to Start

19 May 2025

white watering can watering shrub with pink flowers

Customers Save 60 Million Litres of Water a Day, But More Help is Needed

19 May 2025

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News

The screw pump is lowered into place at McDonald Road Pumping Station in Edinburgh

Underground giant lowered deep into Edinburgh chamber

Scottish Water is nearing completion of a £5 million investment in Edinburgh’s waste water network following the installation of a nine-tonne screw pump into an underground chamber at McDonald Road Waste Water Pumping Station

03 April 2025

BLOG: Neil’s Journey as a Graduate Quantity Surveyor

BLOG: Neil’s Journey as a Graduate Quantity Surveyor

Hear from Neil about his experience joining our Quantity Surveying Graduate Programme.

12 December 2024

Scientist in lab coat using a laptop with advanced laboratory equipment in the background.

Celebrating Career Journeys: Susan Lee's Insights for Scottish Careers Week

In honour of Scottish Careers Week, Susan Lee shares her perspectives on career development, offering insights into the evolving job landscape in Scottish Water. This blog highlights the importance of fostering growth, adaptability, and passion in navigating career paths across various industries.

11 November 2024

Gardening Influencer Julianne Robertson sitting in her garden

BLOG: We can reuse our water to keep our plants healthy - says Julianne Robertson

Gardening expert and guest blogger Julianne Robertson explains all things 'grey water' and how we can use it to keep our gardens healthy

22 August 2024

Alex Plant smiling, at a Top up Tap

BLOG: Scotland's water: facing the climate challenge together - CEO Alex Plant

CEO Alex Plant shares his thoughts on the impact of climate change and the challenges we face around water resilience, efficiency and environmental performance.

01 August 2024

Influencer Julianne Robertson in her garden

BLOG: You can keep your garden green while away without wasting a drop - Julianne Robertson

Gardening influencer Julianne Robertson offers advice on how to keep your garden watered while you're away on holiday without wasting a drop!

17 July 2024