Industrial Action November 2023 - committed to serving customers

worker line drawing and text Looking After Your Water and Waste Water Services

Latest update: Industrial action has been suspended following agreement between Scottish Water and trade unions who are balloting their members.

Scottish Water's core services underpin daily life for around 2.6 million households, 5 million people, and more than 150,000 businesses.

Protecting public health and the environment are priorities for us.

Industrial action, including strikes, is a choice and as an organisation we recognise the rights of our unions. At the same time, it is our responsibility to continue to provide our customers with excellent water and waste water services.

That's why, with the support of our workforce, we have worked hard to implement a strong contingency plan to minimise any impact of industrial action. Our experience during the pandemic is helping us navigate this difficult period.

Throughout this time, we remain committed to finding a resolution with our unions.

Keeping Services Running

Customer Water Services

We will:

  • ensure customer taps still provide high-quality water supplies across rural, urban, and island communities
  • minimise risk around interruptions to supply
  • pause all non-essential planned activities
  • focus on treatment and network stability
  • continue to monitor our assets 24/7
  • assess and prioritise calls and incident response including network repairs

Waste Water Services

We will:

  • continue to provide vital waste water treatment and services across Scotland
  • work to maintain compliance with our licenses, working with SEPA and our regulators
  • pause all non-essential planned activities
  • work with our contractor network
  • monitor and assess our waste management

Capital Investment

We will:

  • continue to deliver our £1bn capital investment programme with no large-scale disruption expected
  • review any crossover with our core services
  • monitor and manage on-site resources
  • work with our contractor community and supply chain

Sampling and Scientific Services

We will:

  • continue our stringent regulatory water sampling and analysis to help protect public health and the environment

How to Contact Us

If you still need help, you can contact us in a number of ways below

Contact Us

Additional Support

You can sign up to our Priority Services Register below if you need extra support


Customer FAQ

Check out our Q&A section for more information

More Info

We will keep this page updated with all the latest information regarding any potential impact on our services during the periods of industrial action, so please check back regularly to stay informed.

In the meantime, we would like to thank everyone for their patience and understanding.