Essential maintenance in Giffnock G46 and Newton Mearns G77
Posted: Monday 26th May 2025 – 15:30hrs
Customers in G46 Giffnock and G77 Newton Mearns may experience an interruption to their water supply during the day on Wednesday this week (28th May) whilst we undertake essential planned works on the water network.
Works are scheduled to commence at 09:00hrs on Wednesday morning, and we are aiming to have the work complete and water supplies restored by 15:00hrs in the afternoon.
This work will impact supplies to approx. 1,500 properties in the above areas, and letters have now been distributed to all impacted customers to provide advance notification of the work taking place.
Traffic management will be in place on Barrhead Road in Newton Mearns to ensure the safety of the public and our teams during this work. Please consider an alternative route, if at all possible, in order to avoid potential delays to your journey.
Water supplies will gradually restore for all customers once the work has been completed on Wednesday. Some customers may also experience discoloured water which is normal during such an incident.
If you experience brown water, we advise to allow your cold-water kitchen tap to run at a reduced pressure until this runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
If you experience white water, this is air trapped in the supply and will clear within 24 to 48 hours.
We apologise to all affected customers for any inconvenience or disruption caused, and thank them in advance for their co-operation.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
