Enquiries, Escalations, Complaints & Resolution Management
If you have any issues, we are here to help.
The Wholesale Service Desk is the main point of contact for Licensed Providers (LP). If you have a new request for service, please submit this on the LP Customer Portal.
The LP Portal should also be used to escalate any existing requests for service which have not been resolved within timescales provided or where the Licensed Provider believes there are grounds to challenge Scottish Water’s response.
For service requests which involve two or more customers or properties and are becoming more complex in nature, please contact our Wholesale Resolutions Team.
Your Account Manager will keep you informed of developments within Scottish Water. Contact details are on the LP Customer Portal. They’re available to attend regular meetings and will endeavour to resolve any actions arising.