Deregistration can be requested where a Licensed Provider (LP) identifies a requirement to remove services from a Supply Point or to completely deregister a Supply Point if no physical disconnection is needed. 

These requests should be submitted via the LP Customer Portal.

Please ensure that all the required supporting information is provided as set out in the Process Pointer and Deregistration Guidelines.

Our Guide to Surface Water Drainage at non-household properties, which provides guidance on how to establish if a property drains to the public sewer network and how to apply for a review. 

Our Guide to Reassessment of Property Drainage can be found here.

All guideline documents can be found here: Documentation for Licence Providers

When we find inaccurate records, we will send an update to the Central Systems to correct market data.


How to Get Your Deregistration Approved First Time

To improve the speed in which we can make a decision and increase the likelihood of the Deregistration request being approved, Licensed Providers can follow the advice below when making the initial application. 


Contact Details

Please provide up to date contact details in case Scottish Water needs to visit the premises.



Where possible, please provide as much evidence as possible for a Deregistration or service removal. This could include as-built plans, photographs, emails or letters.



Check to see if the SAA has been updated. This will also show a domestic entry, if applicable. If the SAA entry has been deleted, provide details of the other premise(s) it merged with.


Previous Requests

If the property was demolished, then the customer should have applied for a Permanent Disconnection in advance. Please provide the Case Number of any previous Permanent Disconnection application.